Little Hotelier Pricing, Reviews & Info 2025

Little Hotelier — Pricing

Starting at €89 per month for the bare system, options like payment, metasearch connectivity, website builder, etc are charged additionally.

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Little Hotelier - Lliltlehotelier Marketplace Rating

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Little Hotelier - Users Reviews and Review Score

Little Hotelier has a Review Score of 4.3/5

calculated from 251 reviews across a selection of review platforms

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While some users found the software easy to use and praised the helpful customer support, the majority of the reviews indicated dissatisfaction with the product. Many customers complained about the additional costs associated with various features, poor customer service, lack of payment processing integration, and problematic cancellation process for the free trial. Some users also found the software to be too complex and struggled with implementation.

Little Hotelier pros:

Easy to use
Helpful customer support
Functional and intuitive

Little Hotelier cons:

Additional costs for features
Poor customer service
Lack of payment processing integration
Difficult cancellation process

Little Hotelier is most suited for:

Businesses not requiring extensive features
Businesses able to manually process payments
Users comfortable with complex software

Read the latest reviews of Little Hotelier:

Little Hotelier may drive your motel into bankruptcy!

I can think of no other business that is more harmful to a motel than Little Hotelier and I am a Hotel Broker and a motel owner so I have many years of experience in the hospitality industry including franchising with a major hotel company. Unless you own a motel and want to declare bankruptcy, my personal suggestion would be to find another reservation company to use. There are SO many problems with this company that I know I will run out of space in this review. For starters, Little Hotelier allows guests to stay at your motel and then get a full refund for their stay for no reason at all. 100% of the times that a guest "disputes" the transaction, the guest got a FULL refund. In one case, a guest stayed at my motel for 9 nights and made 8 different charges to her card. I provided Little Hotelier with all 8 signed credit card receipts where the guest authorized the charges, I provided Little Hotelier with the Sign-In Sheet where the guest signed into the room, I provided Little Hotelier with a text message from the guest where she acknowledged that all of the 8 charges were authorized by her and I provided Little Hotelier with even more evidence, yet over $900 was taken from my account and given back to the guest. If your motel can afford refunding guests and not making any revenue on some of your bookings, then go ahead and sign up with Little Hotelier. Otherwise, BEWARE! Another of the many problems with Little Hotelier is that when a guest makes online reservations of multiple nights, but then reduces the number of nights at check in, as the motel owner, Little Hotelier only gives you 2 options via their website: 1) Pay commission on their entire initial stay or 2) Mark the guest as a no-show and cancel the reservation, which you shouldn't really do if they actually show up. So that means, if say a guest says they want to stay for 10 days. but decide they only want 1 day instead. then assuming a daily rate of $100 and a 17% fee, either you pay $170 in fees while only receiving $100 in revenue for the 1 night that they actually paid for, or contact Little Hotelier to have them make a manual change to the reservation so that you are only charged for 1 day. Now even if you pay your monthly Little Hotelier dues for your reservation system, if the Little Hotelier company does not change your commission invoice in time, your "late payment" on your commissions due invoice could have Little Hotelier freeze your reservation system, which is also your credit card processing system, all due to non-payment. That is right, even if you pay your bills for your reservation system and credit card processing system, Little Hotelier can, and has, frozen access so a motel cannot book any rooms or run any credit cards all because their system does not let the motel change the number of actual nights stayed at the motel. If your motel can survive with NO access to credit card processing and NO access to your reservation system, then why would you need Little Hotelier? Another of the many problems with Little Hotelier is that if you change a room type and want to keep the prior guest history, then Little Hotelier says you need to create a new room and "just keep blocking the old room" so it doesn't get booked. So if you have 20 rooms that are smoking with 2 full beds. Then you make them non-smoking with 2 full beds. Now you have 40 rooms to manage, while only actually having a 20-room motel. So your occupancy and RevPAR numbers are meaningless. And if you fail to block the fake rooms out for the entire 2-year period, then you start taking reservations on rooms that do not exist and you will be over booked. Now image if your 2 full beds, now become 2 queen beds. Now you have 60 rooms to manage in a 20-room motel. UPDATE: I believe that I have uncovered why 100% of the time a guest disputes a charge at my motel, that they get 100% of the money refunded. I would suggest all users of Little Hotelier that lost on their dispute with a guest to request a copy of the dispute form with the guest's card/bank AND also proof that Little Hotelier actually sent in the proof that you sent to Little Hotelier and prove that Little Hotelier actually sent it to guest's card/bank. It is now 06/09/2024 and Little Hotelier has still failed to provide me proof that they actually forwarded the proof that the guest stayed at my motel. I had forwarded the signed invoices, the signed motel room check in sheet, a text message from the guest confirming each and every transaction is valid and even more proof. However, the guest's bank stated on the dispute form that they NEVER received ANY proof from me proving the guest had stayed at my motel. And after MULTIPLE requests to Little Hotelier to prove that they actually forwarded that information to the guest's bank, they still have not sent me the proof that they forwarded it. It's over $900+..